Step 1

Visit a phone provider's shop, like Spark or Vodafone, or go to The Warehouse to get a quote. The quote should include the cost of: 

  • A basic phone
  • A SIM card
  • A pre-paid voucher

If Work and Income accept the quote, you will have to pay it back, but at minimal cost. It is a good idea to keep the cost of your phone very low, so you don't have too much to pay back. Make sure the phone does everything you need it to, like make calls and send text messages.


Note: There are agencies that will let you use their postal and phone contacts as a point of contact for filling out forms.


Step 2

Approach Work and Income with your quote.